Shipping & Returns
During the COVID-19 restricted movement period we will follow specific authorisation to leave (ATL) instructions if requested on orders, but note that orders with an ATL will not qualify for our delivery guarantee as advised below. If no instruction on order the standard process of taking to local post office for collection will apply along with out delivery guarantee.
Express Post – due to current circumstances Express Post deliveries may run later than the expected time frame. Delivery delays on all shipments are beyond our control, particularly due to current events. We will send Express Post if requested and paid, but delivery times are not guaranteed.
Standard Post - Due to current circumstances this too has been impacted and may run later than the expected timeframe. Delivery delays on all shipments are beyond our control particularly in the current health situation. We will do our best to ensure your order is processed and shipped in a timely manner but this may be impacted by stay at home orders or other circumstances relating to the current situation.
As the situation progresses we continue to work with out suppliers to bring you the best pleasure products we can but there are delays at all points of production, transport and distribution. If we are unable to fill your order we will make the decision based on the information available if a refund will be issued within a few days or if we will email you about the delay. Much of what is going on is outside anyones control and we will do the best for you and our team.
Bliss ships all orders via Australia Post “Parcel Post” service, which we have found to be reliable and it is fully trackable. Upon dispatch the parcel tracking number along with the website details needed for tracking will be supplied to you so you can watch the progress.
All orders within Australia are discretely packaged and shipped directly to your nominated address via Australia Post (Parcel Post). Orders are dispatched as quickly as possible depending upon product availability. We always aim to dispatch orders within 24-72 hours of receipt (based on business days). If it is takes any longer than that we will express post your order. Should there be any difficulties with supplying your product for any reason what so ever, we will be in contact. The average postage time following dispatch is 2-4 business days within most capital cities, dependent upon your location. Deliveries to locations ine Tasmania, Western Australia and some country locations may take longer.
In the coming months of 2020 in all its unpredictability these conditions may change but we will do our best to minimise any impacts that COVID-19 could have. We appreciate your support during this time.
It is important to note we do not dispatch orders until payment has been received. The above mentioned time frames apply to Paypal and Credit Card payments only. Direct deposits may add an additional 1-2 days, and cheque payments will need to be cleared within our bank account prior to dispatch. If you want to pay by either fo these two methods you will need to email firstname.lastname@example.org with the product details you wish to order and we will send you an invoice with all the payment details on it. Orders will not be processed until payments are cleared.
Packages will be discretely packaged with our return address marked with our parent company “Wabi-Sabi Group Pty Ltd” as we know you wish to maintain your privacy. There is no mention of our website name or the parcel contents on the outside of the box. Packaging is completely discreet.
Should your order be for a special occasion and you have limited time, please advise us of this in the “Additional Notes” part of the Checkout screen and we will make all attempts to prioritise your order. If we believe it is unlikely for your order to arrive in time without further special attention we will contact you and discuss the options. All orders are dispatched with an accompanying invoice, please advise us in the order notes if you do not want an invoice enclosed. We understand that should you be buying this as a gift for shipment directly to the recipient you may not want them to know how generous you have been.
The Christmas and New Years period means peak shipping periods. We will express post products at no extra charge from the 1 December 2019 until the a week 24th December 2019 but we cannot garauntee delivery before Christmas from the 16th December 2019.
International Delivery: Is also impacted by COVID19 and delays may be extensive. These are out of our control and vary from country to country. Shipping is standard shipping using Australia Post Only and customers are liable for any taxes or import fees in the destination country.
Currently we ship internationally to the following countries:
New Zealand (min 5 business days to major metro areas)
United Kingdom (min 6 business days to major metro areas)
USA (min 5 business days to major metro areas)
Any orders we receive for countries not on this list will be cancelled and refunded.
Delivery fees vary from country to country and weight of the order, so please take a look at the checkout to find out your cost of delivery.
Please be aware that some countries will charge customs charges and duties on incoming goods. The receiver of the goods is liable for these costs.
Bliss (Wabi-Sabi Group Pty Ltd) is not liable for any items/deliveries that are confiscated by customs due to local laws or restrictions.
There will be additional reshipping charges should an international parcel be returned to us.
* Free shipping is to Australian addresses only.
At Bliss our catalogue of products is chosen for quality and effectiveness. As a result of this most items will have a minimum of a 1 year warranty on them. Products which carry a warranty have the length of the cover stated in the “Product Features” section on the individual product page. In most cases this will be the last point.
If no warranty is mentioned then the manufacturer does not offer a warranty on this item. However it would still be covered for the first 30 days by us should it not function due to product fault or be broken upon arrival.
We advise for you to choose your products carefully. We do not accept returned product if you have changed your mind, or you do not find the product satisfies your needs. Should a product you change your mind on be unopened we may consider replacing depending upon circumstance. If this is the case you would need to contact us for further discussions. However refunds will not be offered and further shipping costs may apply.
Refunds will not be offered on courses within 48hrs of the course beginning or after the start date.
Bliss offers a 30 day replacement warranty for faulty products due to their manufacture. Further to this Bliss will honour any manufacturer’s warranty which comes with the product. It is important you follow any warranty requirements upon receipt of these items to ensure the warranty is valid. Warranties do not apply to goods that become damaged due to misuse, if used for purposes other than what they were designed for or those who have simply stopped working due to fair wear and tear.
Due to health regulations Menstrual Health products cannot be returned.
It is advised you carefully check your product as soon as received for damage that may have been caused during shipping, or due to product imperfections. All product is inspected prior to dispatch, though there is obviously a limit to how far this inspection can be done as we cannot compromise product packaging prior to dispatch. Bliss does not hold responsibility for damage caused during shipping, though should this occur do not hesitate to contact us as we will always attempt to fix an issue if possible. Should it be deemed by the management of Bliss that the damage may be caused due to insufficient packaging we will certainly take responsibility and fix the problem. Shipping damage is limited to the product only, and not packaging.
If your product does not work, or arrives damaged please contact us with details of your purchase prior to returning. Should this product prove to be defective during this time, we will, on proof of purchase, repair or replace the product with the same or similar product at our sole discretion. Return postage will be at the customers expense. For hygiene reason please return faulty product either sealed in the orginial packaging or in a sealed plastic bag. If a replacement product is deemed necessary we will happily send the replacement product to you, postage free.