Shipping & Returns

 

DISCLAIMER

Bliss ships all orders via Australia Post “Parcel Post” service, which we have found to be reliable and it is fully trackable. Upon dispatch the parcel tracking number along with the website details needed for tracking will be supplied to you so you can watch the progress.  

All orders within Australia are discretely packaged and shipped directly to your nominated address via Australia Post (Parcel Post).  Orders are dispatched as quickly as possible depending upon product availability. We always aim to dispatch orders within 24-48 hours of receipt (based on business days). Should there be any difficulties with supplying your product for any reason what so ever, we will be in contact. The average postage time following dispatch is 2-4 business days within most capital cities, dependent upon your location. Deliveries to Perth and some country locations may take longer. But we will always aim to deliver to you as quickly as possible knowing you will be anxiously awaiting the arrival of our product.

It is important to note we do not dispatch orders until payment has been received. The above mentioned time frames apply to Paypal and Credit Card payments only. Direct deposits may add an additional 1-2 days, and cheque payments will need to be cleared within our bank account prior to dispatch. 

Packages will be discretely packaged with our return address marked with our parent company “Wabi-Sabi Group Pty Ltd” as we know you wish to maintain your privacy.  There is no mention of our website name or the parcel contents on the outside of the box.  Packaging is completely discreet.

Should your order be for a special occasion and you have limited time, please advise us of this in the “Order Notes” part of the Checkout screen and we will make all attempts to prioritise your order. If we believe it is unlikely for your order to arrive in time without further special attention we will contact you and discuss the options.  All orders are dispatched with an accompanying invoice, please advise us in the order notes if you do not want an invoice enclosed.  We understand that should you be buying this as a gift for shipment directly to the recipient you may not want them to know how generous you have been.

International Delivery: Wabi-Sabi Group Pty Ltd delivers to New Zealand, United States, United Kingdom (more locations soon). Your order may be subject to import duties and taxes which are applied when the delivery reaches the destination requested. The payment of these import duties and taxes is your responsibility, as is complying with the laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law. Please contact your local customs office for further information before placing your order. We do not deliver to the following locations: India; Malaysia; Maldives; Saudi Arabia; Thailand; The United Arab Emirates; Alabama (USA); and Vietnam.

International: New Zealand, Flat rate + $8 for every additional item in your order. United States, Flat rate + $12 for every additional item in your order. United Kingdom, Flat rate + $15 for every addition item in your order. (Fees subject to change)

Customs: You are responsible for payment of any import duties and taxes. Refer to your local customs office for further information prior to placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law. 

Returns Policy

At Bliss our catalogue of products is chosen for quality and effectiveness.  As a result of this most items will have a minimum of a 1 year warranty on them.  Products which carry a warranty have the length of the cover stated in the “Product Features” section on the individual product page.  In most cases this will be the last point.

If no warranty is mentioned then the manufacturer does not offer a warranty on this item.  However it would still be covered for the first 30 days by us should it not function due to product fault or be broken upon arrival.

We advise for you to choose your products carefully.  We do not accept returned product if you have changed your mind, or you do not find the product satisfies your needs.  Should a product you change your mind on be unopened we may consider replacing depending upon circumstance.  If this is the case you would need to contact us for further discussions.  However refunds will not be offered and further shipping costs may apply.

Bliss offers a 30 day replacement warranty for faulty products due to their manufacture.  Further to this Bliss will honour any manufacturer’s warranty which comes with the product.  It is important you follow any warranty requirements upon receipt of these items to ensure the warranty is valid. Warranties do not apply to goods that become damaged due to misuse, if used for purposes other than what they were designed for or those who have simply stopped working due to fair wear and tear.

Due to health regulations Menstrual Health products cannot be returned.

It is advised you carefully check your product as soon as received for damage that may have been caused during shipping, or due to product imperfections. All product is inspected prior to dispatch, though there is obviously a limit to how far this inspection can be done as we cannot compromise product packaging prior to dispatch.  Bliss does not hold responsibility for damage caused during shipping, though should this occur do not hesitate to contact us as we will always attempt to fix an issue if possible. Should it be deemed by the management of Bliss that the damage may be caused due to insufficient packaging we will certainly take responsibility and fix the problem. Shipping damage is limited to the product only, and not packaging.

If your product does not work, or arrives damaged please contact us with details of your purchase prior to returning. Should this product prove to be defective during this time, we will, on proof of purchase, repair or replace the product with the same or similar product at our sole discretion.